My Objective
I have over 14 years of technical experience and can ensure that we create a seamless
Experience
2023-Current
- All responsibilities mentioned in Consultant role
- Communicate directly with upper leadership to drive company-wide initiatives for improved client satisfaction.
- Lead teams of consultants in weekly meetings for standardization discussion
- Act in leadership, as well as provide escalation for engineers
- KPI monitoring
2019-2023
- Working as a partner in IT for clients
- Maintaining relationships with client leaders
- Lead quarterly meetings with clients to discuss a plan for their future in technology
- Perform monthly “Arc” meetings with engineer
- Assist and lead the charge on several projects, working with a project team
Technician
2018-2019
- Ensuring client success through the use of technology
- Reviewing infrastructure and creating plans to get the client on par with best practices
- Navigating medical clients, and HIPAA regulations frequently
- Working as a part of a team in order to maintain client success, communicating well, sharing knowledge, and ensuring all team members are able to work together
- Working with Hyper-V Virtual Machines; building, maintaining, troubleshooting, etc.
- Keeping very well documented notes
Systems Administrator
- Maintaining server and virtual desktop environment functions for small to medium-sized businesses
- Performing quarterly visits to all full clients, ensuring they meet our best practices
- Consulting with clients to better improve workflow, environment, and best ensure redundancy
- Setting and enforcing security standards, including HIPAA regulation
- Maintaining a summary of best practices, including documentation, instructions, and explanations for clientele
- Worked with VMware versions 5.5 and 5.1
- Providing escalation for tickets and requests
- Managing logs and using preventative measures to keep ticket volume low
- Maintaining server and virtual desktop environment functions for small to medium-sized businesses
- In-depth hardware repair
- Proactive Network Administration
- Exchange email server maintenance and troubleshooting
- Maintaining relationships with business owners and implementing new technology to help their business grow
Help Desk Technician
2012-2015
- Providing support for faculty, staff, and students